1. Delivery Territories
We will only deliver our Products to Hong Kong & Macau. Shipments cannot be made to P.O. boxes, or locations where delivery services are limited by the carrier.
2. Delivery Time
All Orders received will be processed & dispatched within 2-4 working days of receipt, the actual delivery time depends on the courier service. Please note that the above delivery times are not a guarantee of actual delivery times and are estimates only. We are not responsible for any damage, destruction or loss of the Products or late delivery, wrong or missed pick up or tracking issues with the courier. We are not liable for costs sustained as a result of a change in information on your side, for example, change of shipping address.
3. Shipping Cost
All Orders are delivered by courier service. Total shipping costs will be shown on the Website and the Order confirmation when we confirm your Order. Free delivery cost of Hong Kong & Macau delivery is provided for any purchase amount HK$500 or over. Delivery cost HK$30 would be charged in the order which purchase amount is below HK$500.
4. Product Warranty
All products sold by us are covered by the warranty terms offered by the brand. Please refer to the warranty card or warranty booklet for the detailed warranty terms and the warranty period offered by each brand.
The warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorized dealers. Products damaged by wear and tear are not classed as a manufacturing defect.
5. Product Exchange and Return
Product Exchanges are applicable for all brands sold by us, product returns are applicable ONLY for Solvil et Titus. Please refer to the product exchange and return terms and procedures.
6. Bracelet links adjustment
Please bring the watch with the warranty card to one of City Chain stores for free of charge braceletlinks adjustment.
For store locator, please visit https://www.citychain.com.hk/zh-hant/stores