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City Chain

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FAQ



[ Orders ]


Do I need to register as Delights member before any purchasing on online store?


Yes, you have to register as Delights member to shop online.


How to check the current status of the orders?


You may check the order status by selecting the options in our online shop: my account> order list> order status.


[ Delivery method]


Can I request to deliver goods outside Hong Kong and other countries?


The products can be only shipped to Hong Kong and Macau. Shipments cannot be made to P.O. boxes, or locations where delivery services are limited by the carrier.


How many days does it take for an ordered item to arrive?

 

After confirming your order and payment, the order will be proceeded within 2 to 4 working days. Please note that the above delivery time is not guaranteed for the actual delivery time. We are not responsible for any damage, destruction or loss of the Products or late delivery, wrong or missed pick up or tracking issues with the courier.


Do I need to pay for shipping?


All Orders are delivered by courier service.Total shipping costs will be shown on the Website and the Order confirmation when we confirm your Order. Free delivery cost of Hong Kong & Macau delivery is provided for any purchase amount HK$500 or over. Delivery cost HK$30 would be charged to the order which purchase amount is below HK$500.


Can I pick up the item by myself?

 

We mainly use SF Express for courier service to your delivery address and pick up service. Please provide a commercial or residential address in Hong Kong & Macau for delivery, or please input the address of SF Express store or EF Locker for self-pick up service. For more information, please refer to

 

EF Locker: https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/

SF Express store: https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/

SF Express Service Center: https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_service_center_address/

For high value items, we normally use DHL for the delivery which self-pick up service is not available. Our Customer Service department will contact customers about the delivery arrangements.


[ Product ]


Does the product have warranty?


All products sold by us are covered by the warranty from the date of purchase. Please refer to the warranty card or warranty booklet for the detailed warranty terms and the warranty period offered by each brand.


The warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorized dealers. Products damaged by wear and tear are not classed as a manufacturing defect.


Can I return or refund my product?


All confirmed orders do not accept returns and refunds, except for the Solvil et Titus.


Can I exchange the product?


Product Exchanges are applicable for all brands sold by us. Please refer to the product exchange and return terms and procedures. 


Bracelet links adjustment 

Please bring the watch with the warranty card to one of City Chain stores for free of charge bracelet links adjustment. 

For store locator, please visit https://www.citychain.com.hk/en/stores