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City Chain

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I. Terms of Use

1.    Terminology

2.      Pricing and Discounts

3.      Personal Use

4.      When We Accept Your Order

5.      Title and Risk of Loss

6.      Intellectual Property Rights

7.      Cookies

8.      Product Information

9.      Business Partners

10.   Minors

11.   No Agency

12.   Communication from You

13.   Exclusion of Representations and Warranties

14.   Limitation of Liability

15.   Indemnity

16.   Customer’s Representations and Obligations

17.   Circumstances beyond Our Control (ForceMajeure)

18.   Termination

19.   Governing Law

20.   Jurisdiction

21.   Language

II. Tax, Duties and Customs Policies

III. Insurance

IV. Delivery Service

  1. Delivery Time
  2. Shipping Cost
  3. Delivery Territories
  4. Printed Invoice

V. Payment Option and Security

VI. Return Policy

1.   Terms of Return

2.   Return by Mail and Procedure for Return by Mail

3.   Return at Authorised Retailers and Procedurefor Return to Our Authorised Retailers in Hong Kong


VII. Exchange Policy

  1. Terms of Exchange
  2. Exchange by Mail and Procedure for Return by Mail
  3. Exchange at Authorised Retailers in Hong Kong and Procedure for Return to Our Authorised Retailers in Hong Kong

VIII. Product Warranty

IX. Others

Gift Packing

I. TERMS OF USE

Welcome to www.citychain.com.  This Website is operated by City Chain CompanyLimited.  We provide you with theServices strictly subject to these Terms of Use so please read themcarefully.  By accessing and browsingthis Website, you accept and consent to these Terms of Use.  We may amend these Terms of Use and otherrules and policies relevant to the use of this Website without priornotice.  Your continuing use of theServices will be deemed as your acceptance of the revised Terms of Use.

1.TERMINOLOGY

Thefollowing commonly used terminology at this Website:

a.“Affiliates” mean in relation to us, another company that is a direct orindirect subsidiary of, or a direct or indirect holding company of, or anotherdirect or indirect subsidiary of such a direct or indirect holding company of,us;

b. “BusinessPartners” mean:

(1) thosepersons or bodies corporate with whom we or our Affiliates enter intoarrangements with to promote the Services and this Website and to procurevisitors to this Website with a view to using the Services;

(2) thosepersons or bodies corporate with whom we or our Affiliates enter intoarrangements with to promote the Services as hosted at their websites;

(3) thosepersons or bodies corporate with whom we or our Affiliates enter intoarrangements with to enable these persons or bodies corporate to make availableor offer their products and services to you; and

(4) ourAffiliates;

c. “CityChain Membership Programme” means the loyalty programme for eligible customersof City Chain and our Affiliates;

d. “HongKong” means the Hong Kong Special Administrative Region of the People’sRepublic of China;

e.“Intellectual Property Rights” mean all copyrights, design rights, patents,trade marks, trade secrets, know-how, “look and feel” of this Website and itscontent (visual and aural) and other intellectual property rights (whetherregistered or unregistered) and any applications for any of them and any rightsof any such nature anywhere in the world;

f. “Member”means a member of the City Chain Membership Programme;

g. “Net Priceper Unit” means to the Selling Price of each unit of Product after apportioning(where applicable) and deducting discounts, promotions or other pricereductions offered by us;

h. “Order”means an order for Products placed by you and allocated an order number by us;

i. “PersonalData” means personal data defined in the Personal Data (Privacy) Ordinance,Cap. 486 of the Laws of Hong Kong;

j.“Products” mean the products made available to you at this Website;

k. “SellingPrice” refers to the price of each Product as listed on this Website;

l.“Registration Details” mean the information you supply to us when you use theServices;

m.“Services” mean the services made available to you at this Website, andincidental services, like after-sales, payment processing and shipping;

n. “Stores”mean physical retail store or stores operated by us or our Affiliates and whoare our authorised retailers;

o. “we”, “us” or “our” means City Chain Company Limited and its successors and assigns;

p. “Website”means this Website at www.citychain.com; and

q. “you” or“your” means you

where use ofplural terminology includes the singular and vice versa.


2. PRICING AND DISCOUNTS

All prices listed here apply topurchases at this Website only.  Allother non-website discounts or promotions which are not available through thisWebsite are not valid for purchases.

We may varythe prices at this Website at any time without prior notice.

3. PERSONALUSE

All Productssold are for personal use only.  Materialand information posted on our Website are for personal use only.  No re-sale or other commercial use isallowed.

4. WHEN WEACCEPT YOUR ORDER

We reservethe right not to accept Orders for Products or Services.  By registering and completing the PurchaseProcedure, you offer to purchase our Products. We will send you an Order Acknowledgement by e-mail to acknowledge yourOrder.  However, this is not anacceptance of your Order.  We will onlysend you an Order Delivery Notification of your Order once we have checkedavailability of stock and carrier service.

5. TITLE ANDRISK OF LOSS

Risk of lossand title for Products purchased pass to you upon delivery to the carrier.

6.INTELLECTUAL PROPERTY RIGHTS

Youacknowledge and agree that all Intellectual Property Rights that vest in theoriginal works comprised within the Services or ancillary to it are owned byus, or are licensed to us by third parties. We reserve all Intellectual Property Rights in the Services, includingbut not limited to the contents of this Website and the domain name www.citychain.com.  Your use of the Services does not entitle youto claim ownership of any Intellectual Property Rights in the Services or thisWebsite.

7. COOKIES

a. We mayobtain information about your computer, including, where applicable, your IPaddress, operating system and browser type, for administration of the systemand statistical analysis. This is used to obtain statistical data on how youbrowse our Website.

b. We mayobtain information about your online movements and general Internet use bymeans of a cookies file that is stored in your computer’s hard drive for thesame reason. The cookies contain information that is transferred to yourcomputer’s hard drive.

c. Thecookies help us improve our Website and provide a better and more personalisedservice. What this specifically allows us to do is:

(1) Makeestimation on numbers and patterns of use;

(2) Storeinformation about your preferences and personalise our Website in accordancewith your individual interests;

(3) Speed upyour searches;

(4)Recognise you when you return to our Website.

You maydecline cookies by changing your browser’s settings. However, if you do this,you may not be able to access certain parts of this Website or avail of some ofour Services. Our system will produce cookies when you connect to our Websiteunless you have adjusted your browser’s settings to decline them.

8. PRODUCT INFORMATION

Productsdisplayed at this Website may or may not be available at retail stores operatedby our Affiliates. We make no representations or warranties as to theavailability of stock of Products or Services displayed on this Website or yourpreferred delivery location. All prices displayedon this Website are quoted in HK Dollars.

9. BUSINESS PARTNERS

Our Business Partners working with us to provide and promote theServices include, PayPal Hong Kong Limited (“PayPal”), S.F. Express, and Easyship Fulfillment Services Ltd (“Easyship”) and insurance andcourier companies.  Please carefully readthe terms and conditions with respect to the payment and delivery/ shipping services provided by PayPal, S.F. Express, and Easyship respectively and their privacy policies beforeproceeding with your Order. By proceeding with your Order, you will be deemedto have accepted the terms and conditions and privacy policies of our BusinessPartners.

10. MINORS

Personsunder 18 years old should use our Website only under the guidance of a parentor guardian.

11. NOAGENCY

Our BusinessPartners are contractors who act independently and as such do not act as ouragents, employees, representatives or their equivalent.

12.COMMUNICATION FROM YOU

Anycommunication or material you transmit to this Website by e-mail or otherwise,including any data, questions, comments, suggestions or the like is, and willbe treated as non-confidential and non-proprietary.  Anything you transmit or post becomes ourproperty and may be used for any purpose, including, but not limited to,reproduction, disclosure, transmission, publication, broadcast andposting.  We assume the right to use anyideas, concepts, know-how or techniques contained in any communication you sendto this Website for any purpose including, but not limited to, developing,manufacturing and marketing Products using aforesaid information.  Personal data collected will remainconfidential and will be treated in accordance with our Privacy PolicyStatement.

13.EXCLUSION OF REPRESENTATIONS AND WARRANTIES

We will usereasonable commercial efforts to include accurate and up to date information onthis Website, but we make no representations or warranties as to itsaccuracy.  Neither we, our Affiliates norany other party involved in creating, producing or delivering this Websiteshall be liable for any direct, indirect, special, incidental, orconsequential, damages losses, costs and expenses arising out of or in any wayin connection with your access to or use of this Website.  Everything on this Website is provided to you“as is” without any express or implied warranties, including, warranties ofmerchantability or fitness for a particular purpose.

We do notwarrant that the functioning of this Website will be error free, that defectswill be corrected, that this Website or host server is malware free or will notbe interrupted due to technical problems or is hack-free.

We are notresponsible for the content of any websites linked to our Website or for anyservices offered by linked sites and take no responsibility for, and give nowarranties, guarantees or representations in respect of such links.

We are notresponsible for the actions of our Business Partners (including a person orbody corporate with whom our Business Partners enter into arrangements with toprovide services to you (“Business Partner Affiliates”)) and make norepresentations or warranties with respect to the services they provide to youin connection with your use of this Website, the Services or the purchase ofthe Products.

14.LIMITATION OF LIABILITY

a. To thefullest extent permissible under applicable law and save for and limited to theReturn Policy under Section VII, Exchange Policy under Section VIII andinternational warranty described under Section IX, we disclaim any and allrepresentations or warranties of any kind, whether express or implied, inrelation to the Products and our Services.

b. We willnot be liable to you, or any third party in contract, tort or otherwise for anyclaims, liabilities, losses, damages, costs and expenses under, arising from orin connection with your use of and the functioning of this Website (includingbut not limited to any interruption, introduction of malware, hacking,inaccuracy, error or omission) or the provision of the Products or Servicesregardless of cause and as such we accept no liability for any claims,liabilities, losses, damages, costs and expenses arising therefrom.

c. We willnot be liable to you or any third party in contract, tort or otherwise for anyclaims, liabilities, losses, damages, costs and expenses under, arising from orin connection with the services provided to you by our Business Partners and/orBusiness Partner Affiliates in relation to your use of this Website, theServices or Products regardless of cause and as such we accept no liability forany claims, liabilities, losses, damages, costs and expenses arising therefrom.

d.Notwithstanding any other provisions to the contrary in these Terms of Use, ourmaximum cumulative liability to you or to any other party in contract, tort, orotherwise for any claims, liabilities, losses, damages, costs and expensesunder, arising from or in connection with your use of this Website and Servicesand the sale of Products to you shall not in any circumstances exceed thecumulative sum paid by you to us under an Order. BUT in no event shall we beliable to you for any loss of profits, business contracts, sales, or for anyspecial, indirect, incidental or consequential damages or losses of any nature.

15.INDEMNITY

You agree tofully indemnify, defend and hold us, and our officers, directors, employees,agents and suppliers, harmless immediately on demand, from and against all andany claims, liabilities, losses, damages, costs and expenses, of any type andnature including but not limited to indirect, special, incidental, and/orconsequential losses and damages and legal fees, arising from or in connectionwith any breach of these Terms of Use by you or any other liabilities arisingfrom or in connection with your use of this Website and the Services, or theuse by any other person accessing this Website using your shopping accountand/or your personal information.

16.CUSTOMER’S REPRESENTATIONS AND OBLIGATIONS

You warrantand represent to us that (i) you have the authority and legal capacity to agreeto these Terms of Use; (ii) the personal information which you are required toprovide when you register as a customer is true, accurate, current and completein all respects; (iii) you will notify us immediately of any changes to yourpersonal information by contacting customer services at cs@citychain.com; (iv) you will comply with all applicableagreements, law, statutes, ordinances and regulations with regard to the use ofthe Services; (v) you will not introduce any malware to this Website and (vi)you will not introduce any material that is unlawful, defamatory, indecent,obscene or abusive in any way.  You agreenot to impersonate any other person or entity or to use a false name or a nameyou are not authorised to use. You agree to notify us of any actual orsuspected misuse of your User ID and Password. You agree that we may deny access to the Services if we know orreasonably suspect that your User ID and / or Password is being misused.

17.CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)

a. We shallnot be liable to you for any breach, hindrance or delay in the performance ofour provision of Service attributable to any cause beyond our reasonablecontrol, including without limitation:

(1) Strikes,lock-outs or other industrial action.

(2) Civilcommotion, riot, invasion, terrorist attack or threat of terrorist attack, war(whether declared or not) or threat or preparation for war.

(3) Fire,explosion, storm, flood, earthquake, subsidence, epidemic or other naturaldisaster.

(4)Impossibility or severe disruption of the use of railways, shipping, aircraft,motor transport or other means of public or private transport.

(5)Impossibility or severe disruption of the use of public or privatetelecommunications networks.

(6) Theacts, decrees, legislation, regulations or restrictions of any government,shipping, postal or other relevant transport strike, failure or accidents.

(7) Failuresof the internet or any public telecommunications network, failures of ourhosting provider, hacker attacks, denial of service attacks, virus or othermalicious software attacks or infections or power failures or failures of yourcomputer systems or networks.

b. In thecircumstance that the Force Majeure event lasts for more than one week, eitheryou or we may cancel the Order forthwith by written notice and without any liabilityother than a refund of a Product already paid for by you and not delivered.

c. If wehave contracted to provide identical or similar Products to more than oneCustomer and are prevented from fully meeting our obligations to you by reasonof a Force Majeure event, we may decide at our absolute discretion which Orderwe will process and to what extent.

d. Wereserve absolute discretion on the solution we adopt in fully meeting ourobligations under each Order despite the Force Majeure event.

18.TERMINATION

We mayterminate your registration or access to this Website immediately if you are inbreach of these Terms of Use. Any accrued rights at the date of terminationwill remain enforceable after termination.

19.GOVERNING LAW

The laws ofHong Kong without regard to principles of conflict of laws, will govern youruse of this Website and any disputes that may arise between you and us at thisWebsite.

20.JURISDICTION

Any disputearising from and connected with your visit to this Website, the Services or theProducts you purchase shall be submitted to the non-exclusive jurisdiction ofthe Hong Kong courts.

21. LANGUAGE

In the eventof inconsistencies between the English and Chinese versions of these Terms ofUse, the English version shall prevail.


II. TAX, DUTIES ANDCUSTOMS POLICIES

For deliveries outside Hong Kong, you are responsible for alltaxes and duties and custom charges from your local customs (import taxes areincluded in the shipping fees you pay). Customs policies vary widely fromcountry to country.  You should contactyour local Customs for further information. You are considered the importer of the ordered Products and must complywith all laws and regulations of the country in which you are receiving theProducts.


III. INSURANCE

Insurancecovers the Net Price per Unit of each Product and provides you a refund if theProduct is lost or damaged during shipment. The insurance does not cover delaysin delivery or shipment. For deliveries outside Hong Kong, the insurance costsare included in the shipping fees you pay.


IV. DELIVERY SERVICE

1. DeliveryTime

Our Business Partnersfor shipping services are EasyShip andS.F. Express. You may read EasyShip’s and S.F Express’s privacy policy and terms and conditions at https://www.easyship.com/  and www.sf-express.com. All Orders received will be processed within 2 working days ofreceipt.  Upon Order confirmation,customers can expect to receive their Orders within 3 working days for HongKong deliveries and 5-7 working days for international deliveries, subject todifferent destinations.  Please note thatthe above delivery times are not a guarantee of actual delivery times and areestimates only.

We are notresponsible for any damage, destruction or loss of the Products or latedelivery, wrong or missed pick up or tracking issues with the courier. We arenot liable for costs sustained as a result of a change in information on yourside, for example, change of shipping address.

2. Shipping Cost
All Orders are delivered by courier service. Total shipping costs will be shownon the Website and the Order confirmation when we confirm your Order. Shipmentscannot be made to P.O. boxes, or locations where delivery services are limitedby the carrier.

3. Original Invoice
Anoriginal invoice will be enclosed in the Product shipped to you. Please keep theoriginal invoice for any return andexchange of a Product. If for any reason, you do not receive an originalinvoice, please contact our customer service (email: cs@citychain.com or phone:(852) 2113 2266) within 7 days (from the date when delivery was signed andreceived) and you will be required to provide the Order confirmation of yourpurchase of Product. Upon receiving the email confirmation of your purchase ofProduct, we will send you the re-issued invoice by mail within 7 days.


V. PAYMENT OPTION AND SECURITY

Our BusinessPartner for processing payments is PayPal and you may read PayPal’s terms andconditions at https://www.paypal.com/hk/webapps/mpp/ua/legalhub-full?locale.x=en_GB and privacy policy at https://www.paypal.com/hk/webapps/mpp/ua/privacy-full?locale.x=en_HK.

www.citychain.com implementsa variety of security measures to maintain the safety of your personalinformation. When you place Orders with us, we offer the use of a secureserver. The secure server software, Secure Sockets Layer (SSL) encrypt allinformation you provide before it is sent to us.


VI. RETURN POLICY

1. Terms ofReturn

a. Product returns are applicable ONLY forsome brands.

b. We areunable to refund worn, sized or engraved Products.

c. Under ourreturn policy you may contact our customer services (email:cs@citychain.com or phone: (852) 2113 2266) for return of a Productby mail or at our authorised retailers in Hong Kong. We will not entertain anyreturn of a Product after 14 days from date of purchase under any circumstances.

d. A Productmust be returned in its original condition, i.e. in the same condition as whenoriginally purchased with all original packaging materials, accessories, unusedwarranty cards, instruction booklets, free gift and gift redemptions, if any.If a free gift and/or gift redemption item is not returned, additional chargeswill be applied.

e. We willdetermine whether a returned Product is in its original condition (i.e. in thesame condition as when originally purchased with all original packagingmaterials, accessories, unused warranty cards, instruction booklets and giftredemption). Upon receiving your Product, we shall send you an email within 7working days informing you whether your request for refund is accepted. Ourdecision will be final.

f. We willdetermine whether a returned Product is defective, and our decision will befinal.

g. Returnsfor Products purchased at our authorised retailers will not be accepted throughthis Website.

h.Authorised retailers outside of Hong Kong DO NOT ACCEPT returns for www.citychain.com

i. If yourreturn of Product is accepted, we will refund the Net Price per Unit of eachreturned Product. The refund will be credited to the original payment account,to the same person who paid for the transaction. Fees including but not limitedto the following items will not be refunded:

j. Wereserve the right to handle any disputes by return of Products, refunds orcancellation of Order.

k. For HongKong deliveries, costs incurred during the purchase of Product, like feescharged by PayPal and/or credit card issuers, insurance costs and all otherrelated miscellaneous costs incurred for the purchase of the Product will notbe refunded.

l. For HongKong deliveries, costs incurred for the return of Products to us, like shippingcosts, any fees charged by PayPal and/or credit card issuers, insurance costsand all other related miscellaneous costs will also not be refunded.

m. For Internationaldeliveries, costs incurred during the purchase of Product, like originalshipping costs incurred for the delivery of the Products to you, any feescharged by PayPal and/or credit card issuers, insurance costs, importingcountries’ customs duties and sales taxes and all other related miscellaneouscosts incurred for the purchase of Products will not be refunded.

n. ForInternational deliveries, costs incurred for the return of Products to us, likecosts incurred for the return of Products to us, including shipping costs, anyfees charged by PayPal and/or credit card issuers, insurance costs, and allother related miscellaneous costs will also not be refunded.

2. Return byMail and Procedure for Return by Mail

Please read our Termsof Return carefully before your return.

a.  Please contact us through cs@citychain.com orphone: (852) 2113 2266 indicating your invoice number by e-mail to get a ReturnAuthorisation (RA) code before return.


b.  When returning a defective Product, pleaseclearly state the defects.

c. The RA code and the address forreturn will be emailed to you within 3 working days.

d. The Product together with the original invoice and a copy of our emailreply (indicating your RA code for return) (“Required Documents for ProductReturn”) must be posted to us by mail within 7 working days upon receiving theRA code.

e. We will not accept returns without Required Documents for Product Return(For gift purchase without an invoice, please contact customer services through cs@citychain.com).

f. Wrap the package securely and return the Products together with theRequired Documents for Return.


g. For your protection, ship your return via a traceable carrier, or aprepaid courier service. All the return shipping charges are to be borne byyou. “Collect Charge” shipment will be refused.


h. Please insure your Product for its Net Price per Unit. We are notresponsible for the damage or loss for returned Products that are not insured.


i. Send your return package to the address we provide when we give you theRA code. Please DO NOT return the Products to any address in our otherdocuments, or in our Website or we may not be able to trace the return shipmentand we will not be responsible for the lost shipment in transit.


j. Once your returned package has been received by us, it is processed andinspected before we proceed in approving or disapproving the return. Uponreceiving your Product, we shall send you an email within 7 working days informingyou whether your request for refund is accepted.


3.Return at Authorised Retailers and Procedure for Return to Our AuthorisedRetailers in Hong Kong

Please readour Terms of Return carefully before your return.

a.   Please contact us through cs@citychain.com orphone: (852) 2113 2266 indicating your invoice number and preferred authorisedretailer for return to get a Return Authorisation (RA) code before return.

b.    Whenreturning a defective Product, please clearly state the defect.

c.    You may viewthe list of authorised retailers at the Store Locator.

d.    The RA codeand authorised retailer’s address will be emailed to you

within 3 working days.


e.  The Product together with the RequiredDocuments for Product Return must be returned to our authorised retailer within7 working days upon receiving the RA code.


f.  We will not accept returns without Required Documents for Product Return(For gift purchase without an invoice, please contact customer services throughcs@citychain.com).


g. After obtaining the RA code, please visit our authorised retailer withthe Product and Required Documents for Return. The authorised retailer willconduct an inspection of the Product and fill in the Return Instruction Form tospecify the condition of the Product and confirm our receipt of the Product.You are required to sign the Return Instruction Form to acknowledge the detailsstated in the Return Instruction Form.


h.  Once your returned package has been receivedby us, it is processed and inspected before we proceed in approving ordisapproving the return. Upon receiving your Product, we shall send you anemail within 7 working days informing you whether your request for refund isaccepted.


VII. EXCHANGE POLICY

1.Terms ofExchange

a. Under ourexchange policy, you may contact our customer services for exchange of Productwithin 14 days by mail or at our authorised retailers in Hong Kong. We will notentertain requests made after 14 days.

b. Forexchange of Product by mail and at authorised retailer, the Product must bereturned in its original condition and packaging (with all hanging tags,warranty card, spare parts, free gifts and gift redemptions, if any), andwithout any signs of damage, alteration or wear and tear. If a free gift and/orgift redemption item is not returned, additional charges will be applied. Weare unable to exchange worn, sized or engraved watches.

c. Forexchange of Product by mail and at authorised retailer, a Product can only beexchanged once.


2. Exchange by Mail and Procedure for Exchange by Mail

Please read Terms of Exchange carefullybefore your exchange.

a.  Please contact usthrough cs@citychain.com or phone: (852) 2113 2266 indicating your invoicenumber by e-mail to get a Return Authorisation (RA) code before return

b.  The RA code and theaddress for return will be emailed to you within 3 working days.

c.  The Product togetherwith the original invoice and a copy of our email reply (indicating your RAcode for exchange) (“Required Documents for Exchange”) must be posted to us bymail within 7 working days upon receiving the RA code.

d.  We will not acceptreturns without Required Documents for Exchange (For gift purchase without aninvoice, please contact customer services through cs@citychain.com).

e.  If your request forexchange is accepted, you are required to make a new Order at our Website.

f.  The procedures ofReturn will be applied. We will refund the Net Price per Unit of each Product.You are required to make a new Order at our Website (please be reminded thatyou shall only make a new Order after receiving our confirmation of acceptanceof your return). Deliveries within Hong Kong are free. Please refer to II.Purchase Procedures, III. Tax, Duties and Customs Policies and IV. Insurancefor the new Order Procedures. For other costs incurred in the Return, “Terms ofReturn” section under Return Policy applies.

g.  We will determinewhether a returned Product is in its original condition (i.e. in the samecondition as when originally purchased with all original packaging materials,accessories, unused warranty cards, instruction booklets and gift redemption)and our decision will be final.

h.  After receiving the RAcode and address for return by email, wrap the package securely and return theProducts together with the Required Documents for Exchange.

i.  For your protection,ship your return via a traceable carrier, or a prepaid courier service. All thereturn shipping charges are to be borne by you. “Collect Charge” shipment willbe refused.

j.  Please insure yourProduct for its Net Price per Unit. We are not responsible for the damage orloss for returned Products that are not insured.

k.  Send your returnpackage to the address we provide when we give you the RA code. Please DO NOTreturn the Products to any address other than the ones stated in our email, orin our Web Site or we may not be able to trace the return shipment and we willnot be responsible for the lost shipment in transit.


l.  Once your returnedpackage has been received by us, it is processed and inspected before weproceed in approving or disapproving the exchange. Upon receiving your Product,we shall send you an email within 7 working days informing you whether yourrequest for exchange is accepted.


m.  You are responsiblefor all taxes and duties and shipping costs for the new purchase Order.



3.Exchange at Authorised Retailers in Hong Kong and Procedure for Exchange at OurAuthorised Retailers in Hong Kong

Please read our Terms of Exchangecarefully before your exchange.

a.  Please contact usthrough cs@citychain.com or phone: (852) 2113 2266 indicating your invoicenumber, preferred authorised retailer for return, chosen Product to exchange(optional) by e-mail to get a Return Authorisation (RA) code before return. Youmay view the list of authorised retailers at the Store Locator on this Website.We shall check the availability of your chosen Product.

b.  If your chosen Productis available, we shall send you the RA code and authorised retailer’s addressby email within 3 working days upon receiving your email.

c.  If your chosen Productis out of stock, we shall suggest other Products for exchange by email within 3working days upon receiving your email. Please choose another Product forexchange by replying us within 3 working days upon receiving our suggestion. Weshall send you the RA code and authorised retailer’s address by email within 3working days upon receiving your confirmation on the newly chosen Product forexchange. Alternatively, if you do not wish to choose from the suggestedProducts, please inform us to arrange for refund within 3 working days uponreceiving our suggestion.

d.  The Product togetherwith the Required Documents for Exchange must be returned to our authorisedretailers within 7 working days upon receiving the RA code.

e.  We will not acceptreturns without Required Documents for Exchange (For gift purchase without aninvoice, please contact customer services through cs@citychain.com).

f.  Our authorisedretailers will determine whether a returned Product is in its originalcondition (i.e. in the same condition as when originally purchased with alloriginal packaging materials, accessories, unused warranty cards, instructionbooklets and gift redemption) and our decision will be final.

g.  If you and ourauthorised retailer are unable to agree on the condition of the Product, ourauthorised retailer will fill in the Return Instruction Form and confirm ourreceipt of the Product. You are required to sign the Return Instruction Form toacknowledge the details stated in the Return Instruction Form. The returnedProduct will then be sent to us for inspection which will take 3 to 5 workingdays. Our decision will be final.

h.  If the Net Price perUnit of the Product exchanged is lower than the Net Price per Unit of theProduct returned, the difference will not be refunded. If the Net Price perUnit of the Product exchanged is higher than the Net Price per Unit of theProduct returned, the difference will be charged to you.

i.  After receiving the RAcode, address of our authorised retailer and availability of your chosen Product,return the Products (in its original condition, see Terms of Return) togetherwith the Required Documents for Exchange (For gift purchase without an invoice,please contact customer services through cs@citychain.com).

j.  Our authorisedretailer will inspect the Products. Upon our inspection that the Products arein their original condition and without any signs of damage, alteration or wearand tear, we will arrange for an exchange of your chosen Product. If it isfound that the Products do not fulfill the aforesaid conditions, your exchangewill be rejected.


VIII. PRODUCT WARRANTY

All productssold by us are covered by the warranty terms offered by the brand. Please referto the warranty card or warranty booklet for the detailed warranty terms andthe warranty period offered by each brand.

The warrantydoes not cover bracelets, crystals, batteries, wear to the case or moisturedamage (if the Product is non-water resistant), nor does it apply if there isevidence of misuse or abuse, including defects related to servicing not carriedout by authorised dealers. Products damaged by wear and tear are not classed asa manufacturing defect.

During thewarranty period, you may return the Product with postage prepaid or to ourauthorised retailers. You may view the list of authorised retailers at ourStore Locator. If you cannot locate a service centre near you, you may returnthe Product to us for after sales services by contacting our customer servicesthrough email: cs@citychain.com or byphone: (852) 2113 2266 (the Product must be returned with postageprepaid).  Please remember to send theProduct accompanied with a valid warranty card.

In case ofmanufacturing defects covered by the warranty, we may arrange to refundexchange the Product or repair the defective part. Exchange will be subject tostock availability.

IX. OTHERS

Gift Packing

If you wouldlike to have gift packing, please indicate in the “order notes” in the“Checkout details” page. To cater for your gift-giving needs, we will ship yourpurchase in a gift box/shopping bag.