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City Chain

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RETURN POLICY

1. Terms ofReturn


a. Product returns are applicable ONLY forsome brands.

b. We areunable to refund worn, sized or engraved Products.

c. Under ourreturn policy you may contact our customer services (email:cs@citychain.com or phone: (852) 2113 2266) for return of a Productby mail or at our authorised retailers in Hong Kong. We will not entertain anyreturn of a Product after 14 days from date of purchase under any circumstances.

d. A Productmust be returned in its original condition, i.e. in the same condition as whenoriginally purchased with all original packaging materials, accessories, unusedwarranty cards, instruction booklets, free gift and gift redemptions, if any.If a free gift and/or gift redemption item is not returned, additional chargeswill be applied.

e. We willdetermine whether a returned Product is in its original condition (i.e. in thesame condition as when originally purchased with all original packagingmaterials, accessories, unused warranty cards, instruction booklets and giftredemption). Upon receiving your Product, we shall send you an email within 7working days informing you whether your request for refund is accepted. Ourdecision will be final.

f. We willdetermine whether a returned Product is defective, and our decision will befinal.

g. Returnsfor Products purchased at our authorised retailers will not be accepted throughthis Website.

h.Authorised retailers outside of Hong Kong DO NOT ACCEPT returns for www.citychain.com

i. If yourreturn of Product is accepted, we will refund the Net Price per Unit of eachreturned Product. The refund will be credited to the original payment account,to the same person who paid for the transaction. Fees including but not limitedto the following items will not be refunded:

j. Wereserve the right to handle any disputes by return of Products, refunds orcancellation of Order.

k. For HongKong deliveries, costs incurred during the purchase of Product, like feescharged by PayPal and/or credit card issuers, insurance costs and all otherrelated miscellaneous costs incurred for the purchase of the Product will notbe refunded.

l. For HongKong deliveries, costs incurred for the return of Products to us, like shippingcosts, any fees charged by PayPal and/or credit card issuers, insurance costsand all other related miscellaneous costs will also not be refunded.

m. For Internationaldeliveries, costs incurred during the purchase of Product, like originalshipping costs incurred for the delivery of the Products to you, any feescharged by PayPal and/or credit card issuers, insurance costs, importingcountries’ customs duties and sales taxes and all other related miscellaneouscosts incurred for the purchase of Products will not be refunded.

n. ForInternational deliveries, costs incurred for the return of Products to us, likecosts incurred for the return of Products to us, including shipping costs, anyfees charged by PayPal and/or credit card issuers, insurance costs, and allother related miscellaneous costs will also not be refunded.


2. Return byMail and Procedure for Return by Mail

Please read our Termsof Return carefully before your return.

a.  Please contact us through cs@citychain.com orphone: (852) 2113 2266 indicating your invoice number by e-mail to get a ReturnAuthorisation (RA) code before return.


b.  When returning a defective Product, pleaseclearly state the defects.

c. The RA code and the address forreturn will be emailed to you within 3 working days.

d. The Product together with the original invoice and a copy of our emailreply (indicating your RA code for return) (“Required Documents for ProductReturn”) must be posted to us by mail within 7 working days upon receiving theRA code.

e. We will not accept returns without Required Documents for Product Return(For gift purchase without an invoice, please contact customer services through cs@citychain.com).

f. Wrap the package securely and return the Products together with theRequired Documents for Return.


g. For your protection, ship your return via a traceable carrier, or aprepaid courier service. All the return shipping charges are to be borne byyou. “Collect Charge” shipment will be refused.


h. Please insure your Product for its Net Price per Unit. We are notresponsible for the damage or loss for returned Products that are not insured.


i. Send your return package to the address we provide when we give you theRA code. Please DO NOT return the Products to any address in our otherdocuments, or in our Website or we may not be able to trace the return shipmentand we will not be responsible for the lost shipment in transit.


j. Once your returned package has been received by us, it is processed andinspected before we proceed in approving or disapproving the return. Uponreceiving your Product, we shall send you an email within 7 working days informingyou whether your request for refund is accepted.


3.Return at Authorised Retailers and Procedure for Return to Our AuthorisedRetailers in Hong Kong

Please readour Terms of Return carefully before your return.

a.   Please contact us through cs@citychain.com orphone: (852) 2113 2266 indicating your invoice number and preferred authorisedretailer for return to get a Return Authorisation (RA) code before return.

b.    Whenreturning a defective Product, please clearly state the defect.

c.    You may viewthe list of authorised retailers at the Store Locator.

d.    The RA codeand authorised retailer’s address will be emailed to you

within 3 working days.


e.  The Product together with the RequiredDocuments for Product Return must be returned to our authorised retailer within7 working days upon receiving the RA code.


f.  We will not accept returns without Required Documents for Product Return(For gift purchase without an invoice, please contact customer services throughcs@citychain.com).


g. After obtaining the RA code, please visit our authorised retailer withthe Product and Required Documents for Return. The authorised retailer willconduct an inspection of the Product and fill in the Return Instruction Form tospecify the condition of the Product and confirm our receipt of the Product.You are required to sign the Return Instruction Form to acknowledge the detailsstated in the Return Instruction Form.


h.  Once your returned package has been receivedby us, it is processed and inspected before we proceed in approving ordisapproving the return. Upon receiving your Product, we shall send you anemail within 7 working days informing you whether your request for refund isaccepted.

VII. EXCHANGE POLICY

1.Terms ofExchange

a. Under ourexchange policy, you may contact our customer services for exchange of Productwithin 14 days by mail or at our authorised retailers in Hong Kong. We will notentertain requests made after 14 days.

b. Forexchange of Product by mail and at authorised retailer, the Product must bereturned in its original condition and packaging (with all hanging tags,warranty card, spare parts, free gifts and gift redemptions, if any), andwithout any signs of damage, alteration or wear and tear. If a free gift and/orgift redemption item is not returned, additional charges will be applied. Weare unable to exchange worn, sized or engraved watches.

c. Forexchange of Product by mail and at authorised retailer, a Product can only beexchanged once.


2. Exchange by Mail and Procedure for Exchange by Mail

Please read Terms of Exchange carefullybefore your exchange.

a.  Please contact usthrough cs@citychain.com or phone: (852) 2113 2266 indicating your invoicenumber by e-mail to get a Return Authorisation (RA) code before return

b.  The RA code and theaddress for return will be emailed to you within 3 working days.

c.  The Product togetherwith the original invoice and a copy of our email reply (indicating your RAcode for exchange) (“Required Documents for Exchange”) must be posted to us bymail within 7 working days upon receiving the RA code.

d.  We will not acceptreturns without Required Documents for Exchange (For gift purchase without aninvoice, please contact customer services through cs@citychain.com).

e.  If your request forexchange is accepted, you are required to make a new Order at our Website.

f.  The procedures ofReturn will be applied. We will refund the Net Price per Unit of each Product.You are required to make a new Order at our Website (please be reminded thatyou shall only make a new Order after receiving our confirmation of acceptanceof your return). Deliveries within Hong Kong are free. Please refer to II.Purchase Procedures, III. Tax, Duties and Customs Policies and IV. Insurancefor the new Order Procedures. For other costs incurred in the Return, “Terms ofReturn” section under Return Policy applies.

g.  We will determinewhether a returned Product is in its original condition (i.e. in the samecondition as when originally purchased with all original packaging materials,accessories, unused warranty cards, instruction booklets and gift redemption)and our decision will be final.

h.  After receiving the RAcode and address for return by email, wrap the package securely and return theProducts together with the Required Documents for Exchange.

i.  For your protection,ship your return via a traceable carrier, or a prepaid courier service. All thereturn shipping charges are to be borne by you. “Collect Charge” shipment willbe refused.

j.  Please insure yourProduct for its Net Price per Unit. We are not responsible for the damage orloss for returned Products that are not insured.

k.  Send your returnpackage to the address we provide when we give you the RA code. Please DO NOTreturn the Products to any address other than the ones stated in our email, orin our Web Site or we may not be able to trace the return shipment and we willnot be responsible for the lost shipment in transit.


l.  Once your returnedpackage has been received by us, it is processed and inspected before weproceed in approving or disapproving the exchange. Upon receiving your Product,we shall send you an email within 7 working days informing you whether yourrequest for exchange is accepted.


m.  You are responsiblefor all taxes and duties and shipping costs for the new purchase Order.