Product Warranty

All products sold by us are covered by the warranty terms offered by the brand. Please refer to the warranty card or warranty booklet for the detailed warranty terms and the warranty period offered by each brand.

The warranty does not cover bracelets, crystals, batteries, wear to the case or moisture damage (if the Product is non-water resistant), nor does it apply if there is evidence of misuse or abuse, including defects related to servicing not carried out by authorized dealers. Products damaged by wear and tear are not classed as a manufacturing defect.

If a manufacturing defect is found within 14 days from the date of sales memo, please directly contact City Chain for follow up. Customer must directly contact the product brand authorized agent for warranty & after sales service after 14 days from the date of sales memo and the customer is required to present valid warranty card together with the official City Chain sales memo to the product brand authorized agent for verification when warranty service is required.